RETURN POLICY FOR BOUGHT PRODUCTS

IDENTIFICATION TAG

All our ornaments and accessories sold on SHOP.ELANTICHITA.IT come with a personalized silk ribbon containing our logo fixed with a disposable sealing wax that identifies the articles sold by ELA Antichità S.r.l.. We invite you to try on your item without removing the ribbon and its seal, and to take them off only at the moment you are sure you want to keep the item, since we do not accept returns once the ribbon and its seal have been removed, broken or damaged in any way.

We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return the product within 14 days from the date of delivery. The products have to be returned ELA Antichità S.r.l. after the compilation of the Return Form that you find online and after receiving, within two working days, the confirmation from ELA Antichità S.r.l. that your Return Form has been received.

Conditions to exercise your return right

Your return right can be filled if you respect the following conditions:

  1. The Return Form must have been correctly filled and sent by email to ELA Antichità S.r.l. (info@elaantichita.it)as soon as possible, remembering that the return shipping has to be done within 14 days from delivery.
  2. The products to be returned have not to be damaged
  3. The original personalized ribbon and wax seal which identify all the products sold by ELA Antichità S.r.l. must be intact.
  4. The products to be returned have to be sent intact and unused to ELA Antichità S.r.l. together with the original invoice and certificate of authenticity. All returned products have to be sent in one single shipment. ELA Antichità S.r.l. has the right to not accept any pieces from the same order that are shipped in different moments.
  5. The bought products to be returned have to be shipped within 14 days from the date of delivery.
  6. If you live in a country that belongs to the European Union (UE), the shipping cost to Bergamo of the return product/s and the insurance cost for the whole value of the product/s to be returned are on you, as well as on you is the damage deriving from the loss or the breaking of the piece/ pieces during the journey of return.
  7. If the country from where the products are shipped from in return is not part of the European Union, you also have to pay to ELA Antichità S.r.l. besides the shipping and insurance cost to ship back the products, the expenses to re-import the product/s in Italy and precisely:

The VAT (in force at the date of the order), import tax for goods in metal and mixed materials (in force at the date of the order; 4% of the TAX BASE) and the custom clearance expenses for the reimportation in Italy. These expenses, calculated in a 30% lamp sum on the total value, will be retained by ELA Antichità S.r.l. at the moment of the return of what the costumer had paid. Once ELA Antichità S.r.l. receives the importation way bill from the shipping agent, we will send copy of it to the buyer together with possible currency adjustments if existing in respect of the 30% lump sum retained from the amount paid by the customer. Generally, the waiting time for the formalization of the Import way bill is 90 days from the import of the merchandise in Italy.

If all of these above conditions are satisfied, ELA Antichità S.r.l.will refund what due for the returned product(s).

We will not issue any refunds for returns of bought products that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund and that your merchandise will be shipped back to you, at your own cost, in the condition in which it was received by ELA Antichità S.r.l. If you do not request the return of your merchandise within said thirty-day period, ELA Antichità S.r.l. will be entitled to dispose of such merchandise in its sole discretion.

Refund Policy

After receiving your returned items and checking that all the conditions for exercising your right of return have been respected, ELA Antichità S.r.l. will confirm via email the acceptance of your return.

Your refund will be credited back in the same way used to make the original purchase (PayPal) within 30 working days from the date in which ELA Antichità S.r.l. has received your Return Form and once checked that the return has been done in respect of the conditions stated for returns .

Refund times of what you've paid for the product (minus the re-importing expenses of the product when the product is sent back from countries outside the European Community – see above letter G) will depend on the original system used to pay ELA Antichità S.r.l. for the products:

- If you chose PayPal: the refund will be done on your PayPal account and it will be immediately visible. The effective refund on your credit card from your PayPal account depends from the institute which has issued your credit card.

- If what bought from ELA Antichità S.r.l.is a gift, be aware that the refund will be made to the person who did the payment.